You must provide us with a rental application and last month’s rent payment.  We also need a parent or guardian to fill out a guarantor form that will be attached to the lease.

Rent is paid on the first of each month by direct withdrawals from your bank or with post-dated cheques.  Of your rent payment is returned by your bank marked as NSF, you will need to come to our office within 3 days with a cheque for the rent amount plus $25.00 for the insufficient funds fee as outlined in your lease agreement.  Rent arrears shall bear interest at the rate of 2% per month compounded monthly, calculated from the date upon which rent is due until paid and such interest shall be deemed as rent hereunder.

Prior to moving into a property, we require that you book a move-in appointment with the office (only 1 appointment per group is necessary).  There will be a move-in acknowledgement form that you can review and sign to ensure everything is in order.  At this time, we will provide you with your front door access code and a bedroom door key (if you have purchased this).  We ask that all outstanding paperwork be handed in at this time as well.

If you lose your keys during the year, please call the office and we will order you a new pair or see if we have some in stock.  There is $20 charge if you come to the office to pick up a new copy of the key.  If you require us to drop off a key (during business hours only), there will be a $40 charge.

If you get locked out of your unit/bedroom please call the office or if after hours, call the after-hours line and we will have someone come over to let you in.  there is a standard $40 fee for all lockouts.  If you require a new key at this time as well, there will be a $20 key fee.

Before tenants move out of the units, we will inspect them, so we can make note of any repairs that need to be done.  At the time of the inspection, you can hand over all keys to the representative.

If, for any reason, you do not want to continue your lease you will need someone to replace you for the remainder of your lease tern OR you can find a sublet for the remainder of the contract.  A full lease assignment removes you from any contractual agreements with D&F Property Management. and the replacement will sign their own lease.

For sublets, you and your guarantor are still obligated to complete the lease and lease payments with us – your replacement would pay you while you would continue to pay us monthly. If you can’t find a replacement tenant and move out, you and your guarantor are obligated for lease payments to the end of the lease agreement.

If you have any maintenance issues, please go to https://dfpropertymanagement.com/maintenance-request/  and submit a request or email us directly at maintenance@dfpropertymanagement.com. This request allows us to legally enter your unit so it MUST be completed even if you have called in the issue. It also helps us keep proper records of all issues so yours does not get lost or forgotten!

Unless it is an emergency (such as a leak or fire), requests are processed each morning and completed as quickly as possible by our maintenance crew. We work hard to have issues resolved within 48hrs.

Call D&F Property Management Emergency Line 519-902-6765 if you see:

• Flooding / Unstoppable Leaks
• Fire
• Toilet Overflowing
• Loss of Heat
• Loss of Hydro
• Front door – key code problems

NATURAL GAS EMERGENCIES: 1-877-969-0999

If your lease does not include utilities, one person in your group will have to call each utility and set up an account for the building.  That person should also organize to collect the equal amounts from all roommates and remit timely payment.  You should order your utilities in advance, so they are available when you move in.

London Hydro:   1-519-661-5503
https://www.londonhydro.com/site/#!/contact_us

Union Gas:        1-888-774-3111
https://www.uniongas.com/residential/customer-service/contact-us

Bell Canada:      1-866-768-1198
http://www.bell.ca/Residential_services

Rogers:              1-866-210-4059
https://www.rogers.com/web/content/contact-shop

INSURANCE: Tenant liability insurance is something you may want to invest in. It normally covers theft and fire.  Talk with your parents or guarantors to see if they can add a rider to their contents insurance policy.

If you are having troubles with your roommates, try and talk to them and let them know you are having issues. You can also set up a meeting as a whole group and go over some of the issues.  If you still are having serious problems and cannot come to a compromise within your group, you can contact the office to go over the option of being removed from your lease obligations or finding a sublet to take over your lease.